Mergers and Acquisitions

Daksh e- works was acquired by IBM Corporation in April 2004 (IBM Daksh, 2006).It was bought for around 7.2 billion. The main bet was to act as a international hub for managing various telephone line processes for different clients all around the world. Today IBM Daksh has 25 service delivery centres in India and the Philippines and is an total part of the IBMs BPO/BTO delivery net profit around the world. More than 30,000 wad work for IBM Daksh today (Asia Africa discussion Wire, 2004). Daksh was created in July 1999 when four people working with US multinationals much(prenominal) as Motorola, 3COM, Xerox and Pepsi saw a report that says 67% of online transactions argon being abandoned due to inadequate node support (Asia Africa news show Wire, 2004). The main person and the founder was Sanjeev Aggarwal who served as CEO until June, 2006 (Anderson, 2009). It offers guest care, technical support and back-office transaction processing services to companies worldwid e, including Amazon.com Inc. in Seattle, Washington. In addition to its BPO facilities in India, Daksh set up a BPO facility in Manila in the Philippines in January that is taste to employ 1000 people by year end. The companys investors acknowledge Citigroup Venture Capital Fund, CDC Capital Partners in London and usual Atlantic Partners LLC in Greenwich, Connecticut (Ribeiro, 2004). By improving activities much(prenominal) as up-selling and cross-selling, improving customer satisfaction scores, optimizing capital physical exertion and reducing operational expenditure, IBM Daksh offers far-reaching and positive impact on shareholder value (IBM Daksh, 2006). IBM Daksh has worked with a pioneering group of worldwide companies that have successfully used BPO and BTO to execute a liberal range of strategies with fuddled results .It was just over five years ago that IBM Daksh was created. An autarkic report in the US verbalise that more than two-thirds of... If you motive t! o get a full essay, piece it on our website: OrderCustomPaper.com

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